Eligibility Requirements

Please ensure you can answer YES to the following questions:

Personal / Joint Account

Resident

• Completed account opening form

• 1 mandate card [ PDF ]

• A valid proof of Identity of each signatory (current Driver’s License/ National ID/ International passport/ Student ID card-for students)

• Proof of address – utility bills for the 3 previous months/ site visitation report/ certificate of residence/ tenancy agreement

• 2 passport photographs

• Employer’s letter of introduction (for salary account)

• Residence permit – if a foreigner

• Answer questions on “Know Your Customer (KYC) document"

Non Resident

• Completed account opening form

• 1 mandate card [ PDF ]

• A valid proof of Identity of each signatory (current driver’s license/ International passport) – duly notarised

• Proof of address – Utility bills for the 3 previous months/ certificate of residence/ Tenancy agreement/ Credit card statement – duly notarised

• 2 passport photographs

• Employer’s letter of introduction / payslip/ tax clearance certificate/ bank statement – duly notarised

• Answer questions on “Know Your Customer (KYC) document"

Country specific additionnal requirements

• Proof of earnings (Senegal, Central African Rep.(CAR), Chad)

• Tax Identification Certificate (The Gambia)

• 2 References (Nigeria)

• Alien ID in place of residence permit (Kenya)

• 2 letters of introduction (Kenya)

• PIN certificate (Kenya)

• National Health Insurance Card as form of ID (Ghana)

• Student “Supplementary form” or “Admission form” as a form of identification for students individual account (Ghana)

• Thumb print of the authorized signatories of the accounts – Mandate Card (Tanzania)

NB: Non-Resident accounts may be subject to specific requirements in accordance with the regulations of each country. Our Customer Service officers are available for further clarification. Copies of documents should be notarized by foreign authority for non-residents.

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